Shipping policy
Shipping and delivery terms
At My Konfor Möbel we attach the greatest importance to ensuring that not only the quality of our furniture but also its journey to your home meets our high standards.
As we currently focus on personal advice in our showroom, all details of delivery and assembly are arranged directly with you. The following delivery terms apply to future online orders as well as to our showroom customers:
1. Delivery area As standard we deliver our furniture within Germany. Deliveries to other European countries (e.g. Austria, Switzerland, the Netherlands) are possible on individual request. Please contact us directly about this.
2. Delivery times and production (made-to-measure items) As the majority of our sofas and modular seating is made individually to your wishes, dimensions and fabric choices (made to measure), the production process only begins once the order has been finalised.
The regular production and delivery time for our custom orders is usually 6 to 10 weeks.
For stock goods or standard items (where available) the delivery time is approx. 5 to 14 working days. We keep you informed about the status of your order at all times.
3. Delivery costs and assembly Delivery costs depend on the delivery location and the size of the order.
Premium delivery service: our furniture is generally not delivered by ordinary parcel service but by specialised furniture carriers or our own trained staff.
Assembly service: on request we offer a professional assembly service (particularly in the North Rhine-Westphalia area). The exact costs of delivery and assembly are calculated transparently and individually for you at the time of purchase in the showroom or when the quotation is prepared.
4. How delivery works (arranging an appointment) As soon as your individual furniture has passed our quality control and is ready for delivery, our carrier or our service team will contact you in good time.
Delivery takes place after an appointment has been arranged by telephone in advance.
Please make sure that on the agreed delivery day the access for a lorry as well as the route into your home (stairwell, doors) are sufficiently sized and freely accessible for the furniture ordered.
5. Transport damage Please inspect the delivered goods carefully for external damage on handover, in the presence of the delivery team. If, contrary to expectations, transport damage has occurred, please note this directly on the delivery note and contact us immediately so that we can find a quick solution for you.
Contact for delivery enquiries:
E-mail: info@mykonfor.com
Telephone: +49 211 93073533
