Refund policy
Right of withdrawal & returns policy
We want you to be completely satisfied with your furniture from My Konfor. Please read our returns policy carefully, as special statutory provisions apply to our custom-made furniture.
1. Exclusion of the right of withdrawal for made-to-measure items (custom orders) The majority of our products, in particular our upholstered furniture, sofas and modular seating, are made exactly to your individual wishes, dimensions and fabric choices. Under § 312g (2) no. 1 BGB (German Civil Code), the statutory right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs. This means: for all made-to-measure and custom orders, return, withdrawal or exchange because you have changed your mind is excluded.
2. 14-day right of withdrawal for standard items (stock goods) If you have exceptionally purchased a standard item from us (e.g. non-personalised decorative items or prefabricated stock goods), the statutory 14-day right of withdrawal applies to those specific items. You have the right to withdraw from the contract within 14 days of receiving the goods without giving reasons. To be eligible for a return, the standard item must be in its original condition, unused and in its original packaging. You will also need the receipt or another proof of purchase.
To initiate a return for standard items, please contact us at info@mykonfor.com. Please do not send any items back to us unsolicited. If your return is accepted, we will send you instructions on how and where to send the parcel. In this case the cost of return shipping is borne by the buyer unless otherwise agreed.
Return address: MY KONFOR MÖBEL GMBH, Münsterstraße 512, 40472 Düsseldorf, Germany
3. Transport damage and complaints (warranty) Your right to a faultless product is of course unaffected by the exclusion of the right of withdrawal. Please inspect your order carefully on delivery for any transport damage or defects. Should an item be defective or damaged, or should you receive the wrong item, please contact us immediately (ideally with photos of the damage) at info@mykonfor.com or by telephone. We will examine the matter promptly and arrange a repair, a replacement or the remedying of the defect as quickly as possible.
4. Refunds (where applicable) In the case of a justified return (e.g. for standard items) or an approved cancellation before production begins, we will notify you as soon as we have received and inspected your return. If approved, the amount will be refunded to your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process the refund.
We are always happy to help with any questions about your order or any complaints:
E-mail: info@mykonfor.com
Telephone: +49 211 93073533
